Institutional Quality
Excellence in Business Education
Our Mission, Vision and above all our values
At ESDEN we want international quality education to be accessible to people from all over the world, offering innovative, up-to-date, practical, experiential, sustainable education with a technologically enriched narrative.
VISION
To be the first Business School with an accessible, innovative and quality training offer, fully integrated, combining academic knowledge, skills and the latest technical and technological trends in an integrated manner.
VALUES
- Innovation: by proposing an educational model that breaks with the standard methodology, bringing teachers and students closer together, updating our programs in real time and creating an area of innovation in which students create, collaborate, develop and, of course, innovate.
- Experiential: training that goes beyond the classroom, developing in new spaces, companies, international trips, entrepreneurship and innovation laboratories.
- Flexibility: education for all types of people, that is truly compatible with their schedules, work or needs. Education accessible from any device at any time.
- Accessibility: to propose quality higher education as an accessible alternative for all types of people, without discrimination of origin or level of studies, or type of studies.
MISSION
To guarantee access to a new international educational model of quality, capable of generating value in society and developing people’s talent.
HOW WE ARE
We are professionals with diverse backgrounds, multi-experience and representing the best of all generations.
Our vocation and values unite us, define us and position us in each and every one of our actions with students, teachers, partners, ecosystem, colleagues,…
We are a company of values and aspirations.
QUALITY
Quality, Educational Organization and Environment Policy Environment
ESDEN Business School is an educational institution whose institutional purpose is: “At ESDEN we want international quality education to be accessible to all people anywhere in the world, offering an innovative, updated, practical, experiential, sustainable education with a technologically enriched narrative”.
ESDEN Business School leads professional training, thanks to its innovative educational model of author training, direct contact with companies from the development of ideas to their implementation through co-development with industry leaders.
The Quality, Educational Organization and Environmental Policy, based on its Purpose, Mission, Vision and Values, is established in the firm commitment to ensure quality, continuous improvement, environmental protection, compliance with legal requirements and a strong commitment to the Sustainable Development Goals.
In its firm commitment to quality assurance and the improvement of environmental performance in our activity, ESDEN Business School promotes continuous improvement in all its areas of activity, which involves evaluation, certification and accreditation processes, taking into account the demands of the educational community, business quality and the evolution of the training needs of the society in which it is integrated, in favor of its progress and welfare, with the utmost respect for the environment.
To this end, ESDEN Business School has implemented an Integrated Quality, Educational Organization and Environmental Management System, through which it aims to guarantee service and satisfaction of the needs and expectations of students and staff of the Institution, in addition to increasing the efficiency and environmental performance of its processes.
The Quality, Educational Organization and Environmental Policy is summarized in the following principles:
Quality Education:
- Promotion of Academic Excellence: Implementation of teaching programs aimed at excellence, ensuring high quality training.
- Stimulation of Student Employability: Strategies to increase employment opportunities for students by linking them to the labor market.
- Innovative Educational Development: Innovative, adapted, flexible and updated academic offerings, aligned with the needs of the educational community and social demands.
- Responsible technical and technological offer: Use of clear technology tools, applicable from day one and respectful of sustainability, intensive use of resources and elimination of bias.
- Environmental Awareness in Professionals: Integration of environmental sustainability in training to promote ecological responsibility in future professionals.
- Intellectual Property Management: Commitment to the ethical and responsible management of intellectual property generated within the institution.
Institutional Responsibility:
- Compliance with Legal Requirements and Customers: Assurance of compliance with legal regulations and commitments acquired with customers.
- Promotion of Equity and Equality: Initiatives to guarantee equal opportunities at all levels of the educational community.
- Detection and Prevention of Nonconformities: Implementation of mechanisms to identify and prevent inconsistencies, applying immediate corrective or preventive measures.
- Information Collection and Analysis: Establishment of channels to collect data, enabling detailed analysis and generation of improvement strategies.
- Environmental Protection and Sustainable Relationships: Promoting environmentally friendly practices and establishing sustainable collaborations with partners and suppliers.
Growth with People:
- Staff Capacity Building: Initiatives to enhance staff skills and competencies, contributing to institutional growth.
- Fostering Staff Commitment and Confidence: Creating an environment that allows staff to develop their potential and actively participate in the institution’s progress.
- Environmental Awareness in the Workforce: Promotion of environmental responsibility among employees.
Culture of Innovation and Improvement:
- Integrated Quality and Environmental Management: Establishment of a system that guarantees educational quality and environmental respect, with a focus on continuous improvement.
- Promotion of the Culture of Quality and Sustainability: Promotion of an institutional culture that prioritizes quality and environmental responsibility through continuous improvement.
Commitment to Society:
- Knowledge Transfer: Promotion of the dissemination of knowledge generated within the institution.
- Collaboration with the Business Sector: Establishment of alliances with the business sector to promote the transfer of knowledge and technologies.
- Advancing Digital Transformation and Innovation: Promoting digitalization, innovation and resource optimization, seeking social progress and environmental care.
- Minimization of Environmental Impacts: Reduction of the negative effects of institutional activities on the environment.
- Environmental Accident Prevention: Implementation of measures to avoid incidents that may affect the environment, including training and prevention.
ESDEN Business School is committed to implement, comply with and disseminate this Quality, Educational Organization and Environmental Policy to interested parties, being subject to continuous review for the sake of its constant adaptation to the strategies and guidelines established by the Institution.
The monitoring of this Policy will be carried out in accordance with the provisions of the procedure “Definition and Review of the Quality, Educational Organization and Environmental Policy”, included in the ESDEN Business School’s own Integrated Quality, Educational Organization and Environmental Management System.
Excellence in student management and attention:
ESDEN Business School is committed to implement, comply with and disseminate this Quality, Educational Organization and Environmental Policy to interested parties, being subject to continuous review for the sake of its constant adaptation to the strategies and guidelines established by the Institution.
The monitoring of this Policy will be carried out in accordance with the provisions of the procedure “Definition and Review of the Quality, Educational Organization and Environmental Policy”, included in the ESDEN Business School’s own Integrated Quality, Educational Organization and Environmental Management System.
At ESDEN Business School, we adopt a dynamic approach to “Quality Management”, conceptualizing it as an active process of knowledge acquisition. This process is key to the generation of new information, which is essential to implement effective improvement actions. At the core of our methodology are the evaluation-action plan processes, which we use as fundamental tools for continuous improvement.
To ensure alignment with the Purpose and Vision of our Institution, we carry out the planning, execution and control of essential activities. These activities are focused on providing services that meet high quality standards, evaluated through performance, result and customer satisfaction indicators. We implement a ‘Quality Management System’, based on the EFQM Model and other standards.
The Quality Area in our organization has the fundamental objective of promoting and consolidating a culture of Quality. This culture is key to ensure the satisfaction of our customers and other relevant stakeholders, and to optimize business results. To achieve this, we focus on several critical aspects:
Implementation of a Quality Management System: This system is essential to ensure not only the satisfaction of customers and other stakeholders, but also to comply with the current regulatory framework. Through this system, we ensure that we adhere to our quality policy and other internal policies and processes. This systematic approach is vital to the effective and efficient management of quality throughout the company’s operations.
Obtaining Accreditations and Recognitions: We strive to obtain accreditations and recognitions that evidence our excellence in management, both academic and institutional. These achievements are fundamental to raise our reputation and positioning in the educational field, both nationally and internationally. The pursuit of these accreditations is a reflection of our commitment to quality and continuous improvement.
Verification, Certification, Assurance and Follow-up: A key component of our quality strategy is the verification, certification, assurance and continuous follow-up of the quality of the degrees and training programs we offer. This process covers various types of training and is essential to maintain and improve the quality of our educational offerings.
ODS
ESDEN Business School's commitment to the SDGs
ESDEN Business School ends the year 2023, closing key aspects of its present, future and corporate identity. One of the key aspects is to close the Strategic Plan of ESDEN Business School, which, in terms of values, addresses a plan for 2024 regarding the SDGs that revolves around the main functions assigned to the school: entrepreneurship, education, management of our communities and the relationship with society, the latter two under the principle of good governance.
Within these areas, the implementation of the Sustainable Development Goals are present within the strategies planned to achieve the objectives set for the year 2024.
In the area of entrepreneurship, the strategic plan outlines how the SDGs can help connect business strategies with global priorities thus enabling numerous benefits for entrepreneurship, of which the following are related:
- Sustainability through the value chain, companies can create value for themselves: increasing their sales, developing new market segments, strengthening their brand, improving their operational efficiency, innovating in product, reducing staff turnover, etc….
- Strengthen stakeholder relations and stay abreast of public policy developments, avoiding legal and reputational risks: improve trust among stakeholders.
- Benefits related to the effects of stabilizing societies and markets:
- Poverty: Increase in consumer markets worldwide.
- Education: more qualified and committed employees.
- Empowerment of women: Emerging global market equivalent in size and purchasing power to the populations of China and India.
- Climate change: Ensuring that the global economy operates within the planet’s capacity to provide essential resources.
- Promoting accountable institutions and open, rules-based financial and trading systems: reducing costs and risks associated with doing business.
In addition, within our valuation and investment tribunals, the impact of the projects on the SDGs is assessed in aspects such as:
- SDG 3: Reduce the number of health and safety-related accidents by 30% by 2022.
- SDG 4: Train all employees on the Sustainable Development Goals.
- SDG 5: Achieve 40% of women in management positions.
- SDG 12: Reduce waste…
- SDG 13: Seek to reduce greenhouse gas emissions across the company’s operations.
In the field of education, in addition to training students, employees, teachers and the ESDEN ecosystem in the SDGs, the strategic plan sets as one of its objectives to make learning processes more flexible and successively transform the teaching experience, aware that in today’s constantly changing societies, learning is a lifelong process.
Within the “Professional profile and development of extracurricular competencies” strategy, it is planned to strengthen development education programs and seek the mainstreaming of subjects related to the SDGs (Sustainable Development Goals) to promote awareness of the problems of development and environmental sustainability.
Finally, in the “Good governance” section, as the backbone principle of the whole plan, the strategic lines of action include “promoting life in the school, gender equality policies, the development of an accessible and inclusive school, responsible with the environment and promoting a healthy lifestyle. It also wants to develop its teaching and research activities in a global environment, establishing new strategic alliances and developing the ones it already has such as EUNEIZ (Vitoria-Gasteiz University) and UNISANT (University of Santander)”, including as objectives a responsible and committed school and the development of alliances in a global environment.
People: SDGs 1, 2, 3, 4 and 5
- To achieve an inclusive school, ESDEN will focus its efforts on:
To guarantee the inclusion of students with some type of disability and/or special educational needs, facilitating their success in their studies and their incorporation into the labor market.
Intensify networks with organizations such as ONCE (Spanish National Organization for the Blind), CERMI (Spanish Committee of Representatives of Persons with Disabilities), etc. to support inclusion processes.
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- Promoting gender equality policies
- Approve and implement the I Gender Equality Plan.
- Sensitizing, visualizing and communicating.
- Access, promotion and professional career.
- Conciliation and co-responsibility.
- Teaching and research with a gender perspective.
- Accessibility Plan
- To achieve a healthy school, ESDEN will direct its efforts to achieve:
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- A safe school. All persons working in the school must work in an environment of controlled and decreasing risk and, depending on their responsibility, must participate in the control, reduction and, if necessary, elimination of risk. Creation and development of Macro Compliance Plans.
- A sustainable and healthy university. The harmonious development of personal and emotional well-being at the university requires an environmentally sustainable and healthy environment.
Progress and the planet: SDGs 6, 7, 8, 9, 10, 10, 11, 12, 13, 14 and 15:
- Develop a social plan for adaptation to climate change at ESDEN Business School with the active participation of all social agents: students, teaching and research staff, and administration and services personnel.
- Promote renewable energies and self-consumption to the extent permitted by the legal framework.
- Promote sustainable mobility in collaboration with municipalities.
Peace and SDG 16 and 17 partnerships
- Development of the networks to which ESDEN belongs.
- Exploration of alliances with university partners in Peru and Colombia as a focus of work.
- Strategic alliances of administrative services between universities.
SGIC
An exciting project. Internal Quality Assurance System (IQAS)
The Internal Quality Assurance System (IQAS) of ESDEN Business School is a project that we have decided to launch in the last month of 2023 and takes as its starting point the quality assurance and moves towards a global management of it, understood as a “set of coordinated activities to direct and control an organization in relation to quality” and that includes planning, control and improvement of the system.
They are focused on promoting the educational excellence of our students through the continuous improvement of all our processes and achieving the satisfaction of the different stakeholders.
The IQAS includes the Quality Policy, which applies to all the School’s activities and, more specifically, to the value chain of the training offer.
It is a great challenge for 2024, which excites us, which we are passionate about and which responds to the reality of the service that ESDEN Business School has been providing for 25 years, which is to clearly place the student at the center of the process, i.e., all the processes of the institution are designed around the impact on the student.
